- Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat
- Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Open to work in rotational shifts, 24/7 support environment
- Good communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation